Hepea App Privacy Policy for App Store

1. Introduction

This Privacy Policy describes how Hepea ("we," "us," or "our") collects, uses, and shares personal information when you use our Hepea application (the "App"). The App is available for users aged 18 and above in all global regions except China. Our contact email is Hepeadevteam@outlook.com. By using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• When you create an account with Hepea, we may collect information such as your name, email address, and other contact details that you provide voluntarily.

• We may also collect payment information if you make in - app purchases. This information is securely processed through our payment partners and is used only for the purpose of processing your transactions.

2.2 Usage Information

• We collect information about how you use the App, including the features you access, the content you view, and the actions you take within the App. This helps us improve the user experience and understand user preferences.

• Technical information such as your device type, operating system version, and unique device identifiers may also be collected to ensure the proper functioning of the App and for troubleshooting purposes.

2.3 Log Data

• Our servers automatically record information ("Log Data") created by your use of the App. Log Data may include your IP address, browser type, the date and time of your request, and other details related to your interaction with the App.

3. How We Use Your Information

3.1 To Provide and Improve the App

• We use the information we collect to operate, maintain, and improve the App's features and functionality. This includes customizing the user experience based on your preferences and usage patterns.

• Analyzing usage data helps us identify areas for improvement, fix bugs, and develop new features to enhance the quality of the App.

3.2 For Customer Support

• Your contact information may be used to communicate with you regarding customer support inquiries, respond to your questions, and provide you with assistance related to the App.

3.3 For In - App Purchases

• If you make in - app purchases, we use your payment information to process and complete the transactions securely. We also use this information to manage your subscriptions, if applicable, and to provide you with relevant purchase history and receipts.

3.4 To Comply with Legal Obligations

• We may use and disclose your information as required by law, such as in response to a subpoena or other legal process, or to protect the rights, property, or safety of our users, the public, or our company.

4. Information Sharing

4.1 Third - Party Service Providers

• We may share your information with third - party service providers who assist us in operating the App, such as payment processors, hosting providers, and analytics companies. These third - party providers are contractually obligated to protect your information and use it only for the purposes we specify.

• We ensure that any third - party partners we work with comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) if they handle the personal data of users within the European Union.

4.2 Aggregated and Anonymized Data

• We may share aggregated and anonymized data with third parties for research, marketing, or other business purposes. This data does not identify you personally and is used to gain insights into user behavior and preferences on a broader scale.

5. User - Generated Content (UGC)

5.1 Prohibited Content

• Hepea is a platform that strictly prohibits users from generating, uploading, or sharing any content that is illegal, harmful, or violates moral and ethical standards. Specifically, the following types of content are not allowed:

  • Pornographic or sexually explicit material.

  • Content that is violent, gory, or causes extreme discomfort to viewers.

  • Any form of gambling - related information or promotion.

  • References to drugs, drug use, or drug trafficking.

  • Political propaganda or content that incites discrimination, hatred, or violence based on race, religion, nationality, gender, sexual orientation, or other protected characteristics.

• We have automated systems and a content moderation team in place to detect and remove such prohibited content. If we identify any user violating these rules, we may take appropriate action, including but not limited to warning the user, suspending or terminating their account, and reporting illegal activities to the relevant authorities.

• When using our service, you will encounter content from various sources. Some content is not allowed, and we must impose restrictions on certain types of content. These include:

• 1) Language or images that may be considered offensive, harassing, unsettling, embarrassing, alarming, or infuriating to others.

• 2) Obscene, pornographic, violent, or other content that may violate personal dignity.

• 3) Abusive, insulting, threatening, discriminatory, or content that promotes racism, gender bias, hatred, or prejudice.

• 4) Encouragement of illegal activities, including but not limited to terrorism, incitement of racial hatred, or engaging in criminal activities.

• 5) Defamation or slander.

• 6) Involvement in commercial activities (including sales, contests, advertisements, reverence for other websites, or premium phone numbers).

• 7) Transmission of “spam” emails or “junk mail.”

• 8) Any content containing spyware, adware, viruses, corrupted files, worms, or other malicious code intended to disrupt, damage, or limit the functionality of software, hardware, telecommunications, networks, servers, or other devices, or materials that interfere with any other device, Trojan horses, or any other material intended to damage, interfere with, erroneously intercept, or misappropriate any data or personal information.

• 9) Content that itself or when published infringes upon the rights of any third party (including but not limited to intellectual property rights and privacy rights).

• 10) Displaying content created or distributed without the consent of others.

5.2 Liability for UGC

• Users are solely responsible for the content they generate and share within the App. By uploading UGC, you represent and warrant that you have the right to do so and that the content does not violate the rights of any third party or any applicable laws.

• We are not responsible for any loss, damage, or liability arising from the user - generated content, but we will take reasonable measures to ensure the safety and integrity of our platform within the scope permitted by law.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

7.1 Access and Correction

• You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate. You can contact us at Hepeadevteam@outlook.com to exercise this right.

7.2 Deletion

• In certain circumstances, you may have the right to request the deletion of your personal information. We will process such requests in accordance with applicable laws and our internal data retention policies.

7.3 Withdrawal of Consent

• If you have previously consented to our collection and use of your information, you may withdraw your consent at any time. Please note that this may affect your ability to use certain features of the App.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a notice within the App or by sending you an email if required by law. Your continued use of the App after the effective date of the updated Privacy Policy indicates your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Hepeadevteam@outlook.com.